Terms & Conditions


General Terms

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you agree to all of the Terms of Service, which may be updated by us from time to time. Please check this page regularly and take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable should, for any reason, this Website be unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Latham & Taylor  (the “Linked Sites”). Latham & Taylor has no control over the Linked Sites and accepts no responsibility for the site(s) or for any loss or damage that may arise from your use of the site(s). Your use of the Linked Sites will be subject to the terms of use and service contained within each external site.

1. Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

2. Prohibitions

You must not misuse this Website. You will not:


  • commit or encourage a criminal offence
  • transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene
  • hack into any aspect of the Service
  • corrupt data cause annoyance to other users infringe upon the rights of any other person’s proprietary rights send any unsolicited advertising or promotional material, commonly referred to as “spam”
  • or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.
  • Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Latham & Taylor will report any such breach to the relevant law enforcement authorities and disclose your identity to them.


We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

3. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Latham & Taylor or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Latham & Taylor and its licensors.

You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Latham & Taylor or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Latham & Taylor Ltd.

4. Registration

Latham & Taylor reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.

If you use multiple logins for the purpose of disrupting the Member’s Area, known as the “Community”, you may have action taken against all of your accounts.

5. Submission of Material

By submitting any material to us, that you have created or sourced yourself, you automatically grant Latham & Taylor the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that Latham & Taylor is not obliged to publish any material submitted by you on any Latham & Taylor publication.

Licensed or copyright images, logos or trademarks (“unsuitable images”) must not be submitted to Latham & Taylor by the customer for reprint without the consent of the owner. Latham & Taylor shall not be liable for any claim or expense arising out of any illegal or libelous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.

In certain circumstances Latham & Taylor may also share your contribution with trusted third parties.



6. Images

Latham & Taylor does not accept responsibility for the quality of images sent to us, ‘the higher the quality of image the better the print’.

7. Errors

Latham & Taylor does not accept responsibility for customer input or spelling mistakes on orders. Latham & Taylor does not accept responsibility for errors on orders once a printing proof has been accepted by email with the customer.

8. Failure to Comply

If you fail to abide by the Member Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of Latham & Taylor.

Latham & Taylor reserves the right to delete any contribution, or take action against any Latham & Taylor account, at any time, for any reason.
If you do not want to grant Latham & Taylor the permission set out above on these terms, please do not submit or share your contribution on the Community website.

Should any Licensed, Copyright Images, Logos or trademarks be submitted, we will not be liable for any legal action taken by the originator of the image. If an unsuitable image is uploaded, we reserve the right to refuse your order and suspend your account.

9. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Latham & Taylor  you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Latham & Taylor retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Latham & Taylor or may in some cases be a third party. Where a contract is made with a third party Latham & Taylor is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

a. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

b. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we reserve the right to give you the option of reconfirming your order at the correct price or cancelling it. Should this be the case, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Prices are in GBP (£) and are inclusive of VAT at the appropriate rate. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Quoted orders shall illustrate a tailored unit and courier cost. This cost shall be quoted to the customer and agreed prior to acceptance.

Descriptions and prices shown are correct at the time of browsing the web page, but are subject to alteration without prior notice to the customer

c. Payment

Upon receiving your order your card will be debited once and then the order has been accepted. Goods will not be dispatched until payment has been completed.

The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between Latham & Taylor and the customer.

We accept Visa credit and debit, Mastercard credit and debit, Maestro, Electron and Visa Electron through Sagepay. Payments are processed through Sagepay`s secure server. Our website is operating under PCI-DSS compliance. PCI-DSS means Personal Card Industry – Data Security Standard. Although this doesn`t guarantee that our website is impervious to hacking, it does guarantee your card details are safe and secure.

d. Quotes

Quotes are valid for a period of 14 days unless otherwise agreed in writing by Latham & Taylor. A quote is a separate agreement between Latham & Taylor and the customer and as such the customer is not entitled to any further discount as advertised on the website.

e. Discount Codes

Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. Only one promotional discount code can be applied to an order.

f. Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.

We are afraid we can not accept any responsibility for stolen or deleted gift vouchers.

We will dispatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We are afraid we can not be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and We are afraid we can not be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.

In addition, we can not take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can not take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

As you would expect, we reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

g. Delivery

Any dates provided for delivery are approximate only, and Latham & Taylor is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.
Please note Latham & Taylor next day print and dispatch service is currently only applicable to gift orders, and is offered at the discretion of Latham & Taylor.

Orders not received within 48 working days of dispatch must be reported to Latham & Taylor by email. Failure to notify us within this period may result in Latham & Taylor not accepting any responsibility for items dispatched and not delivered/received.

h. Delivery costs

Any delivery pricing displayed throughout the site includes the cost of postage within the British Isles (Not including The Scottish Highlands, Scottish Islands, Scilly Isles, Isle of White, Isle of Man, Channel Islands or Northern Ireland) with the exception of quoted orders which shall be quoted to illustrate unit and courier costs. This cost shall be quoted to the customer prior to acceptance. Costs for delivery outside the UK shall be calculated in accordance with point 12 of these terms. Goods returned to Latham & Taylor described as undeliverable, will be subject to a redelivery charge.

i. Alterations

Latham & Taylor shall endeavor to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed Latham & Taylor shall not be liable for the cost of a reprint.

j. Cancellation

No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Latham & Taylor. As goods are personalised a ‘cooling off’ period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.

k. Damaged Goods

Damaged goods must be reported to Latham & Taylor within 48 hours of delivery by email, failure to do so and Latham & Taylor will not accept responsibility and the customer shall not be entitled to reject the goods. Upon agreement by email Latham & Taylor will cover the cost for the return of the product(s) using our courier. Products must be received by Latham & Taylor to qualify for a replacement free of charge. A refund may be considered at the discretion of Latham & Taylor. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by Latham & Taylor.

10. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Latham & Taylor and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Latham & Taylor's  liability for death or personal injury arising from its negligence, or for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

a. Linking to this Website

You may link to any page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any online profile, blog, account, domain or website page that is not controlled owned by you.
This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

b. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Latham & Taylor.

c. Indemnity

You agree to indemnify, defend and hold harmless Latham & Taylor, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

d. Variation
Some garments and gifts are printed by hand, as such Latham & Taylor shall endeavor to match the colour and style on each item however Latham & Taylor is unable to guarantee an exact match.

e. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

f. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

g. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

h. Force Majeure

Latham & Taylor shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of Latham & Taylor obligations in relation to the goods if the delay or failure was due to any reason beyond Latham & Taylor's reasonable control.

11. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.



12. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Latham & Taylor. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Latham & Taylor.