Delivery & Returns
All our orders will be delivered via Hermes or occasionally Royal Mail and will be despatched the same working day for orders placed before 11am. Deliveries are made Monday-Saturday and can arrive between 9am and 6pm.
All orders will be sent with tracked delivery and upon an order being despatched the customer will receive a tracking link via email. There is the opportunity to add a note to your order for any specific delivery instructions or for any other notes regarding your order. If you have any problems with delivery please contact us directly or contact the courier and have your tracking number to hand.
- Standard Delivery (2 - 4 Working Days) - £4
- UK Next Day Delivery (for orders placed before 11am) - £6
In the event of goods being received which appear to have been damaged in transit you should not accept the delivery or sign for it as damaged. If this occurs please contact us immediately.
In line with the Consumer Contract Regulations our policy for a refund or exchange is for you to notify us within 14 days of receiving your order and to return the product to us within 28 days of receiving the order.
We are pleased to offer a refund/cancellation policy on garments and products which are not made to measure, which is in addition to your statutory rights.
In order to be eligible for return, our product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. You are responsible for paying for your own shipping costs for returning your item. Finally, to complete your return, we require a receipt or proof of purchase.
Bespoke/made to measure goods are exempt from the 14-day right to return and are non-returnable except for genuine defects. Once an order has been made to measure it is then non-returnable.
Made To Measure orders can only be returned if the product has a manufacturing fault. Colours may vary from online images due to different screen settings therefore colour may not be a valid reason for returning the goods. We suggest you order fabric samples prior to placing an order to ensure you are happy with the colour. Please contact us for swatches or to discuss your order.
Please give us as much information as possible when ordering. If you are unsure about sizing please contact us, we are happy to advise although the final decision lies with the customer. It is important to refer to our size guide where available when choosing your garment. The sizes vary between garment styles therefore please check the sizing on each style. If you require any advice please contact us.
Please do not hesitate to contact us via email or telephone to discuss any problems, request the returns address and to arrange returns of any goods.
We are happy to exchange your order as long as it is unused and is in the same condition that it was despatched. Please contact us at firstname.lastname@example.org to organise an exchange. It is the customer's responsibility to pay for the return postage and we advise the goods to be sent with recorded delivery and proof of postage. However Latham & Taylor will then cover the exchange postage cost to send the replacement item to you.
We strive to ensure that your experience with us is as easy as possible and good customer service is something that we pride ourself on.
It is the customer's responsibility to pay for the refund and we advise that all returns are sent on recorded delivery for proof of postage. We will keep you updated during the returns process by notifying you via email or by your preferred contact method once we have received your returned item. As soon as the refund is approved and processed, a credit will be applied to your credit/debit card or original method of payment.
Please note that refunds can take 7-10 working days to appear in your bank account once they have been processed. If you are worried that there has been a problem with your refund please do not hesitate to contact us and we will look into it for you.
Customs and Duties
You (the buyer) are responsible for any VAT, duty, handling fees, tariff, customs clearance charges etc. required by your shipping destination country for importing consumer goods. We do not collect any of these beforehand and we will not give any estimates for the charges as these vary for different countries around the world. As an international consumer we would expect you to complete your research prior to purchasing so there are no surprise charges when clearing your package through customs, and if there is we expect you to have an estimate of what the additional cost may be that you will have to fulfill. If you need further advice with customs fees and other charges, please speak to your local postal or customs office for more information. It is your (the buyers) responsibility to verify the duties charges, customs and procedures for your country before placing your order. Should the customs fees and charges be refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.